Experience Talks

Customer Experience Masterclass

Agenda

  • 08.30 -  Registration

 

  • 09.00 - Bringing Customers into the Boardroom
    • Speaker: Ramiro Martins (Smith+Co)

 

  • 09.15 -  Delivering a 10 star Customer Experience
    • Speaker: Martin Berasategui (Fifty Seconds)

 

  • 09.45 - CX Masterclass I - Stand Up
    • Speaker: Shaun Smith

 

  • 11.15 - Coffee-Break

 

  • 11.45  CX Masterclass II - Stand Out
    • Speaker: Shaun Smith

 

  • 13.15 - Lunch

 

  • 14.30 - CX Masterclass III – Stand Firm
    • Speaker: Shaun Smith

 

  • 15.45 - Coffee-Break

 

  • 16.15 -  CX Masterclass IV – Making it Happen
    • Speaker: Shaun Smith

 

  • 17.00 - Q&A and Closing Remarks